Common
Questions

We come to you—no towing needed. We're typically significantly more convenient than dealers. And we're available during operating hours, not just during business hours. Our keys are identical quality to dealer keys, programmed with the same professional equipment.

Often yes! Key fob batteries typically last a few years. We can test and replace the battery on-site professionally. If the fob itself is damaged or needs reprogramming, we can handle that too without a trip to the dealer.

This usually indicates a worn ignition cylinder. If ignored, it can leave you stranded when the key stops turning entirely. We can repair or replace your ignition cylinder on-site. Most repairs take about an hour.

Absolutely. We can create a new key from scratch for most vehicles. We'll verify ownership, program a new transponder or smart key, and have you driving again. This is much more convenient than towing to a dealership.

Absolutely! We cut keys for all vehicles, from classic cars to modern ones. Older vehicles with simple keys are actually our most efficient jobs. We can often have you a new key professionally for vehicles from the 1990s and earlier.

Yes, we have the equipment to program smart keys (proximity keys) for most push-to-start vehicles. These keys communicate wirelessly with your car, so programming requires specialized tools we carry in our mobile units.

Definitely. Getting a spare now is a highly recommended safety measure compared to what you'll experience during an emergency lockout. Plus, programming a spare is simpler and more straightforward when you have a working key to reference.

Absolutely. Our technicians use high-end diagnostic equipment to program transponder chips and key fobs on-site. This eliminates the need for expensive dealership towing and provides a faster solution for modern vehicle security.

A transponder key has a computer chip that communicates with your car's immobilizer system. If the chip signal doesn't match, the car won't start. The chip requires specialized programming equipment and expert configuration to ensure security.

Yes, our advanced mobile units can cut new car keys directly from the VIN number once ownership is verified. This specialized service is essential when all keys are lost and ensures a perfect factory-standard fit for your vehicle.

Yes! We offer prompt emergency locksmith services for lockouts and urgent security needs. Our mobile service operates Mon-Thu & Sun 7:00AM-10:00PM and Fri 7:00AM-4:30PM. We are closed on Saturdays. Our storefront is open Mon-Fri 9:00AM-4:00PM.

Yes, we can cut and program keys for most makes and models, including transponder keys, smart keys, and key fobs. We work with domestic and foreign vehicles, both new and older models.

Both use RFID technology. Key cards are credit-card sized and often more practical. Fobs are keychain-sized and more convenient. Both can be instantly deactivated when an employee leaves. We install and program both types.

Yes, we understand businesses don't always operate 9-5. Whether you need an emergency lockout resolved after hours or scheduled lock installation on a Sunday to avoid business disruption, we're available during our extended operating hours for commercial clients.

Rekey immediately. We can rekey your entire business professionally and affordably—often in a single visit. With access control systems, you can delete their credential in seconds. Either way, don't wait. Call us today for peace of mind.

A master key system allows business owners to access every door with a single key while restricting specific employees to their designated areas. This enhances internal security and simplifies access management for complexes and office buildings.

A master key system lets different keys open different doors while one master key opens them all. Perfect for property managers, office buildings, and retail stores. Each employee gets access only to their areas while owners maintain full access.

Panic hardware is the push-bar exit device required by fire code on many commercial doors. It allows immediate emergency exit while remaining secure from the outside. We install, repair, and maintain all types of panic hardware.

Yes, we are highly trained safe technicians. We can open most commercial safes without damage using manipulation techniques or specialized tools. We can also change the combination after and provide documentation for your records.

Yes, we provide comprehensive security audits for businesses. We'll evaluate all entry points, locks, and access control systems, then provide recommendations based on your risk level and budget. Many clients find vulnerabilities they never knew existed.

Absolutely. We provide comprehensive commercial locksmith services including master key systems, access control installation, high-security locks, safe services, and emergency lockout assistance for businesses.

We keep our after-hours response transparent. While some companies charge extreme premiums at night, our after-hours diagnostic quotes remain consistent. We'll always provide a transparent diagnostic quote upfront before we start—no surprises when you're already stressed.

We typically recommend Adams Rite or similar storefront locks designed specifically for aluminum-frame glass doors. They're secure, durable, and designed for high-traffic commercial use. We carry parts for most major brands.

Absolutely. Broken key extraction is one of our specialties. We use specialized tools to remove the broken piece without damaging your lock. In most cases, we can also cut you a new key on-site so you're not stranded.

Yes! A running car lockout is our highest priority. We'll prioritize your call to prevent overheating, fuel waste, or carbon monoxide buildup in enclosed spaces. Call us right away and we'll get our nearest tech headed your way.

Yes, for your protection and ours. We require valid ID matching the address, registration for vehicles, or other proof of residency. This protects you from unauthorized entry. If you're a renter, a lease or utility bill works too.

Arrival times are subject to location and traffic conditions, but we prioritize emergency lockout requests through a tiered dispatch system. We maintain a network of mobile technicians across the region to ensure a professional response. We will provide an honest arrival estimate during your call and keep you updated throughout the process.

If a child or pet is locked in a vehicle, call us immediately. We treat these situations as our absolute top priority. We will drop everything to dispatch the nearest available technician to your location instantly. While you wait, keep the child or pet as calm as possible and stay in direct communication with our dispatch team.

Prioritize your safety by staying in a well-lit area or nearby open business. Please avoid attempting forced entry or DIY bypass techniques, as these often lead to structural hardware damage that can complicate the resolution and lead to unnecessary hardware replacement. Have proof of property ownership ready to present to our technician upon arrival. We will maintain communication as our mobile lab transit to your location.

Both work! For emergencies, we prioritize your call. For scheduled work like lock installation or rekeying, we can book appointments that fit your schedule. Tell us your preference when you call.

Yes, every technician undergoes a thorough background check before joining our team. We also carry full insurance. You're trusting us with access to your home or business—we take that responsibility seriously.

We provide a 90-day service commitment on all workmanship and hardware installations. If you encounter any operational issues during this period, we will return to your location for a diagnostic assessment and resolution as part of our service pledge. Your security and peace of mind are our primary operational priorities.

Our mobile units are stocked with a comprehensive inventory of Grade 1 and Grade 2 locks, deadbolts, and high-security hardware. While we carry components from industry-leading brands for same-day resolution, we can also source specialized hardware to meet your unique architectural or security requirements.

The duration of our locksmith services varies based on the complexity of the hardware. Most emergency vehicle and home lockouts are resolved professionally in a single visit. Technical rekeying is a relatively quick process per cylinder, while complex automotive programming or high-security hardware installation may require additional time. We provide an honest duration estimate during our initial diagnostic assessment.

We maintain a fully mobile fleet of professional locksmith laboratories. Each unit is equipped with precision machinery for on-site key cutting, diagnostic computers for automotive programming, and a comprehensive inventory of high-security hardware to resolve your request in a single visit.

Arrival times are subject to location, traffic conditions, and current dispatch volume. We prioritize emergency lockout requests and maintain a network of mobile technicians across the region to ensure a professional response. We provide an honest, professional arrival estimate during your initial consultation and maintain active communication as our technicians depart.

Yes. Kwikey Locksmith is a fully insured professional entity. Every technician on our team undergoes rigorous background verification and continuous technical auditing to maintain our enterprise-grade service standards.

For the most efficient service, have ready: your location (address or cross streets), type of lockout (home, car, business), vehicle year/make/model if automotive, and any details about your lock type if you know them. This helps us dispatch the right tech with the right tools.

No, our trained technicians use professional non-destructive entry techniques. We have specialized tools and training to unlock doors without damaging your locks, doors, or vehicle.

Lockout service pricing depends on the type of lock, time of day, and complexity. We provide a transparent diagnostic quote over the phone so you understand the cost before we arrive. There are no hidden charges—our technicians confirm the final price on-site before beginning any work.

If you cancel before the tech is dispatched, there's no diagnostic charge. Once a tech is en route, a standard diagnostic trip fee applies to cover their transit and time. We understand situations change—just call us as soon as possible.

Yes, we work with many property managers, businesses, and fleet operators on account. After establishing a relationship, we can invoice with net-30 terms. Contact us about setting up a commercial account.

Absolutely. We provide professional diagnostic information over the phone based on your description of the lock or vehicle. Our on-site technician will provide a final, transparent diagnostic quote after assessing the exact situation—ensuring complete transparency before we start.

Absolutely! We offer multi-lock service packages for rekeying or installation jobs. Since we're already on-site, the process is streamlined and more efficient. Mention the total number of locks when you call for an accurate multi-lock quote.

Yes, we're proud to offer special consideration for seniors (65+), active military, and veterans. Just mention it when you call and have your ID ready. We appreciate your service and want to give back to our community.

We accept cash, all major credit cards, and digital payments like Apple Pay and Google Pay. Payment is due upon completion of the job. We can also provide invoices for commercial clients with established accounts.

We charge a standard professional diagnostic trip fee for our mobile units to arrive at your location and provide a professional diagnosis. This fee covers our travel and expert assessment. We will always provide a complete, transparent diagnostic quote for the full service before any corrective work begins.

Yes! We stand behind our work with our reliability commitment. Hardware we install comes with manufacturer warranties, and our labor is fully backed for 90 days. If there's an issue, we'll come back and make it right.

Rekeying is a precision procedure that alters the internal logic of your lock cylinder, rendering old keys useless while maintaining your existing hardware. We recommend replacement only if your hardware is structurally compromised, mechanically fatigued, or if you require an upgrade to high-security or smart-locking platforms.

These locks have special pin configurations that defeat common lock-picking techniques. Brands like Medeco and Mul-T-Lock are excellent options. We recommend them for front doors and any entry visible from the street.

We recommend Grade 1 or Grade 2 deadbolts for residential use. Grade 1 offers the highest security and is what we install on most homes. Grade 3 is builder-grade and adequate for interior doors only. Let us assess your needs.

Maintaining 100% key control is the primary objective of any new property acquisition. Because you cannot verify the chain of custody for existing keys—potentially distributed to contractors, real estate agents, or previous associates—we recommend a professional rekey as a Day 1 security priority. This is the most efficient method to ensure your family possesses the only authorized credentials.

Rekeying is often a smart choice for new homeowners, as it changes the internal pins so old keys no longer work. However, if the hardware is damaged or outdated, replacing the entire lock with high-security deadbolts is recommended for maximum protection.

Sliding doors are vulnerable points. We recommend a security bar in the track, anti-lift pins in the frame, and a sliding door lock that engages at multiple points. We install all of these and can assess your specific door.

Yes, we specialize in retrofitting standard doors with modern smart locks. We can help you choose a compatible system that integrates with your home automation while ensuring the physical installation is secure and professional.

Quality smart locks from brands like Schlage and Yale are just as secure mechanically as traditional locks. They add convenience features like remote access and activity logs. We recommend models with auto-lock and tamper alerts for maximum security.

Never under the doormat, flowerpot, or fake rock—burglars check these first. Give a spare to a trusted neighbor instead. Smart locks eliminate this worry entirely. We can also install a secure key lockbox that requires a code.

Yes, we maintain full 24-hour availability to handle lock and key emergencies whenever they occur. Our mobile technicians are strategically stationed to provide rapid assistance day or night, ensuring you're never left stranded.

Check your lease first—most landlords allow it if you provide them a copy of the new key. We recommend rekeying rather than replacing so you can give the old keys back when you move. Many landlords appreciate tenants who take security seriously.

Absolutely. The door from your garage to your home is the most common break-in point. Once inside the garage, burglars work hidden from view. We recommend a high-quality deadbolt and solid-core door for this entry point.

We do our best to accommodate emergencies during holidays and extended hours. Our mobile service operates Mon-Thu & Sun 7:00AM-10:00PM and Fri 7:00AM-4:30PM. We are closed on Saturdays. If you have an urgent lockout during our operating hours on a holiday, give us a call and we'll do everything we can to help.

Usually yes. We can retrofit most commercial doors with card readers, keypads, or fob systems. We'll assess your current hardware and recommend the most effective solution that meets your security needs.

Our mobile service units provide professional coverage across New Castle County, Delaware, and the Greater Philadelphia region, including Chester and Delaware counties. Whether you are in Wilmington, Newark, West Chester, or Media, we bring our specialized equipment directly to your location.

We work with you to coordinate with your alarm company before entry. Many clients have us on their authorized list. If needed, we can wait while you contact monitoring to prevent a false alarm response.

We service most major brands: Toyota, Honda, Ford, Chevy, Nissan, BMW, Mercedes, Audi, VW, Hyundai, Kia, and more. Some luxury and exotic vehicles may require dealer involvement, but we can usually handle keys for 95% of cars on the road.

No. We use professional air wedges and long-reach tools designed for car entry without damage. These are the same tools AAA technicians use. Your car will look exactly as it did before we arrived.

We install Medeco, Mul-T-Lock, Abloy, and ASSA. Each has unique strengths. Medeco offers excellent pick and bump resistance. Mul-T-Lock has interactive technology. We'll help you choose based on your specific security needs.

We prefer to enter through your locked door using professional tools—it's safer and doesn't risk window damage. However, if you have an unlocked window, we can advise you. Our goal is getting you in without any damage.

If your key turns but nothing happens, it's likely the starter. If the key won't turn or gets stuck, it's the ignition cylinder. We diagnose this on-site and only fix what's actually broken. No guesswork.

We offer both options. OEM fobs are identical to what you'd get from the dealership. Aftermarket fobs are high-quality alternatives that provide a similar experience. Both work identically—we'll explain your options when we provide a transparent diagnostic quote.

It depends on your door. If replacing an existing lock, usually no new holes are needed. For new installations, we drill precise holes that won't weaken your door. We also check that your door jamb is properly reinforced.

We'll assess your lock and give honest advice. Sometimes a simple repair is all you need. Other times, replacing with a modern lock is the smarter investment. We don't push replacements if repair makes sense.

No, when properly designed. We use high-quality pins and cylinders that are just as pick-resistant as individual locks. Plus, we can combine master key systems with high-security hardware for maximum protection.

Yes, every technician on our team undergoes rigorous multi-stage background verification and carries comprehensive professional insurance. We prioritize your security by ensuring our staff are verified experts in residential, commercial, and automotive lock systems.

Standard rekeying includes 2 new keys per lock. Need more? We can cut additional copies on-site at a small per-key charge. If you have multiple locks, we can key them all alike so one key opens everything.

Absolutely, for any safe under 750 lbs. Thieves often steal smaller safes to crack later at their leisure. Bolting eliminates this risk. We include professional anchoring in our safe installation service.

Not necessarily. Many smart locks work with Bluetooth for proximity unlocking. WiFi is only needed for remote access when you're away from home. We can recommend the right option based on your needs and existing tech setup.

For many vehicles, yes. We can copy the chip data from your existing key to a new blank. For high-security vehicles, we may need to program through your car's computer. Either way, we'll have you covered.

Yes! We install and program smart locks from leading brands like Schlage, Yale, August, Kwikset, and more. We can help you choose the right smart lock for your needs.